Staffing for virtual care can be the most challenging — and most expensive — piece of the telehealth delivery puzzle. To deliver care in multiple states without breaking the bank, companies must solve for the variability of patient demand.
State-by-state telehealth regulations add an additional layer of complexity to delivering nationwide patient care, as each clinician must be licensed in the state in which the patient resides (generally speaking, though there are exceptions).
This means if a patient in Georgia is requesting care, you must have a clinician with a Georgia license available to deliver that care. This makes it difficult to align clinical resources with patient demand at a macro level.
On any given day, you could be overstaffed in California but understaffed in New York, and due to the regulatory puzzle of state licensing, you can’t easily shift your clinician supply to meet patient demands on a shifting day-to-day basis.